The butterfly keyboards on the new MacBook and MacBook Pro are officially defective. I was able to get it fixed for free because I had purchased AppleCare; the repairs could have otherwise cost me more than $700, based on the receipts given to me by Apple with the fix.
Apple says customers who have one of the affected laptops and already paid for a fix can contact the company for a refund.
When the company redesigned the MacBook in 2015, it introduced a new "butterfly" keyboard design. The list for India includes, MacBook (Retina, 12-inch, Early 2015), MacBook (Retina, 12-inch, Early 2016), MacBook (Retina, 12-inch, 2017), MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports), MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports), MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports), MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports), MacBook Pro (15-inch, 2016), and MacBook Pro (15-inch, 2017).
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A total of nine models starting from the 2015 Retina MacBook to the MacBook Pro 2016 will be eligible for the free keyboard fix. The so-called "butterfly" keys allowed for a much lower-profile keyboard with reduced travel distance when pressed.
Although it is rare, many consumers buying the latest MacBook and the MacBook Pro with butterfly keyboard complained that their keys stopped working without any specific reason.
Indeed, even a single faulty key can demand the whole keyboard be replaced.
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The problem, caused by a faulty butterfly key switch mechanism, caused numerous laptops' owners to experience keys that stuck, or failed to function as intended. Expect to possibly go without your MacBook for an unknown period of time, as Apple notes "service turn-around time may vary depending upon the type of service and availability of replacement parts".
Near the bottom of the announcement, Apple advises those who previously paid to have their keyboards repaired to contact the company to receive a refund.
Apple forums are overflowing with reports of Geniuses who have told customers that Apple is "collecting data" on the issue.
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The Outline was one of the first sites to identify the scope of the problem. For more information about the "Keyboard Service Program", check out Apple's website. Macbook users with flawed keyboards can head to Apple or Apple Authorised Service Provider to get the keyboard serviced free of charge.