Anyone using the Uber smartphone app to hail a ride was required to enter into confidential arbitration, even in the event of serious crimes, such as rape, committed by a driver.
Ride-sharing service's drivers accused of numerous rapes and assaults.
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And while the move serves to promote safety and aid the company's reputation, it could also lead to more complaints.
West told CNN he expects the number of reports to go up once Uber releases data on sexual assaults and other incidents.
"We think the numbers are going to be disturbing", said Tony West, a former government prosecutor during the Obama administration who became Uber's chief legal officer after Khosrowshahi took over.
Arbitration has the look of a court hearing but are held in private and don't have the option of class-action claims. "Enabling survivors to make this choice will help to end the culture of silence that surrounds sexual violence".
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Per the original report, the Scottsdale Police stated, "The suspects were intoxicated and leaving the WMPO". Kirk and another man were arrested and charged with criminal damage to a auto before being released.
With hopes for an initial public offering sometime in 2019, Uber is eager to move past a series of scandals that rocked the company over the past year and is trying to distance itself from behavior that prompted a grass-roots campaign urging riders to #DeleteUber.
Following CNN's investigation and the letter, Senator Richard Blumenthal, a Democrat from CT, challenged Uber's use of forced arbitration and in a letter to CEO Dara Khosrowshahi "respectfully requested" the company end the practice.
That new direction includes ending the use of forced arbitration agreements. The company gained a reputation for rampant sexism a year ago after Susan Fowler, a former engineer, wrote a viral blog post about harassment and retaliation she said she faced on the job.
In April, California state leaders introduced a bill that would bar companies from requiring workers to settle complaints in arbitration.
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"As bold and far reaching as this announcement and decision is, and as unique as it is, it won't give everything to everybody", West said, noting that the arbitration change around harassment and assault don't apply in class action suits. That means victims who wish to file lawsuits about harassment will still have to do so individually, and will still not be able to bring a case on behalf of many plaintiffs.