For Allison Preiss, a communications director from Washington who began tweeting Thursday morning from Dulles International Airport after she was asked to deboard, her travel experience ended much better than it began.
"If United had offered a $5,000 voucher from the start, someone else would have stepped forward".
In the case of an oversold flight, airlines will kick off the lowest fare passenger, unless there is a volunteer. For a flight that THEY oversold.
In her tweets, Preiss said that a United employee offered her $2,000 in travel credit but she wanted cash.
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The $10,000 limit was implemented in April 2017, when United Airlines took a dip in stock after a bloodied passenger was violently dragged off a plane in viral video. She figured she could use it at the bachelorette weekend as they "tend to be pretty pricey", she wrote in an email.
Passengers queue for flights at New York's John F. Kennedy Airport in January.
When no one volunteered, United's staff removed the customer who had paid the least amount of money for his or her ticket. They just offered me $10,000 in travel credit.
The airline's policy changed to allow that amount to be offered after David Dao was dragged off a United flight a year ago and ended up bloody and injured.
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A spokesman for United Airlines confirmed Friday that a passenger got the big voucher, but he didn't name the person.
And where is Preiss going to go with her $10,000 travel voucher? United did not immediately say if any other passengers have received a $10,000 voucher.
But alas, she didn't get access for a day to the airline lounge. "I am going to go INSANE at Pizza Hut".
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